Refund policy

Every portrait is made to order from your photo, so we can't accept returns or exchanges for a change of mind. You see a proof before anything prints, and you can ask for changes until it looks right.

Damaged, defective or wrong item

If your canvas arrives damaged, has a printing defect, or isn't the size you ordered, email hello@thegoodpassenger.com within 30 days of delivery. Include your order number and a photo of the problem. We'll send a free reprint or give you a full refund, whichever you prefer. You don't need to send the item back.

Cancellations

You can cancel for a full refund any time before you approve your proof. Once you approve it, your portrait goes to print and the order can't be cancelled.

Lost packages

If your tracking hasn't updated in 10 business days, or it shows delivered but you can't find the package, email us. We'll work with the carrier, and if the package was lost in transit we'll send a free replacement.

How refunds are paid

Approved refunds go back to your original payment method. Depending on your bank, they show up within 5 to 10 business days.

Questions

Email hello@thegoodpassenger.com and we'll help.